newsletter@quarkit.com.au | www.quarkit.com.au | issue 9 | june 2005 
Welcome

Welcome to our June, 2005 Quark IT Newsletter.

Well, that's almost another Financial Year over and done with. We hope that you had a prosperous FY 2004/2005 and that Quark IT can help to ensure that your 2005/2006 is another prosperous year for you.

There were a number of critical updates released for various Microsoft products this month, NOD32 core components have been updated and getting up to speed on the changes that Windows Server 2003 SP1 and Windows Small Business Server 2003 SP1 Business Server 2003 SP1 are keeping us all rather busy.

If you'd like more information about anything covered in this newsletter, please contact Quark IT.
 
In This Issue...
Update Zone
The latest update for Windows, Microsoft Office and other important software.
The Latest Virus And Worm Information
More musing on Mytob malware's mass mailing and means of malicious modification...
Quark Automation
A quick introduction to our latest branch that provides home, office and building automation as well as security systems.
64 bit Computing
A basic overview of what 64 bit computing is and what it can do for you.
Small Business Server 2003 Features: Microsoft Office Outlook
Microsoft Office Outlook is the email/personal information manager client of choice for Exchange Server users.
Next Month
We continue our Microsoft Windows Small Business Server 2003 Series by looking at the Microsoft SQL Server component of SBS 2003 Premium Edition and we'll also speak a bit about dual core CPUs..
Special Offers
Special offers for Quark IT clients. (This link redirects to the Quark IT website.)
Signing Off
Final words.

Update Zone
Important Service Pack Information
Microsoft Desktop Operating Systems
Microsoft Windows XP Professional (and Home)
Latest Service Pack
2
Critical
Microsoft Windows 2000 Professional
Latest Service Pack
4
Critical
 
Microsoft Desktop Applications
Microsoft Office 2003
Latest Service Pack
1
Critical
Microsoft Office 2002 (Office XP)
Latest Service Pack
3
Critical
Microsoft Office 2000
Latest Service Pack
3
Critical
 
Microsoft Server Operating Systems
Microsoft Windows Small Business Server 2003
Latest Service Pack
1
 
Microsoft Windows Server 2003
Latest Service Pack
1
Critical
Microsoft Windows 2000 Small Business Server
Latest Service Pack
1a
Critical
Microsoft Windows 2000 Server
Latest Service Pack
4
Critical
 
m0n0wall Updates
Current Version:
        1.11 (20041111)
 
NOD32 Updates
NOD32 Base:
        2.50.25
NOD32 Internet Support:
        2.50.25
NOD32 Standard:
        2.50.25
Virus Signature Database:
        1.1155 (20050626)
        (or later)
The Latest Microsoft Security Bulletins
June Security Releases

On 14 June, 2005 Microsoft released ten security updates, a number of which were Critical Updates.  There was also an update to the Microsoft Windows Malicious Software Removal Tool.


Update Availability

These updates are available via the Windows Update website as well as the various Security Bulletins. Please contact Quark IT to discuss your network maintenance options.


Service Pack Versions

Windows Small Business Server 2003 Service Pack 1 has just been released. It provides the same functionality as Windows Server 2003 SP1 with a number of additional enhancements for the SBS environment.

If you click here you can see the latest Service Pack level and patch information for many Microsoft products.


NOD32 Update

Everyone should now be running NOD32 Version 2.50.25. To confirm this, open the NOD32 Control Centre, go to "NOD32 System Tools" and click on "Information". You can see the NOD32 Version about 2/3 of the way down the page.


The Latest Virus And Worm Information
More Mytob musing

Last month we discussed the Mytob family of worms, indicating that they were a rather boring variant of a mass emailer worm. Well, that's still the case now, however there have been even more variants released this month. There are currently over 100 variants of this worm, grouped into over 25 main subtypes. The Mytob worm was written so that manipulation of its code was easy to achieve for those who are into this kind of thing. Those people with little respect for others, that is.

The "Hellbot" group of hackers seem to have nothing better to do with their lives then modify and release new Mytob variants. I wish I had that much spare time, however I'd be sure to find something better to do with it. :)

There are rumours floating around that the Hellbot group is trying to develop a "Super Worm" that will continue to replicate and infect all of the Windows PCs around the world. Of course, NOD32 has so far detected all of these variants with its heuristics engine before they were even dissected and given a name.

Super Worm, bah! Not with a Super Antivirus running on your system.
Top 5 Threats (May, 2005)
Virus   Count
1. HTML/Phishing.gen trojan 3 981 803
2. Win32/Netsky.Q worm 868 880
4. Win32/Sober.O worm 755 986
3. Win32/Netsky.D worm 294 544
5. Win32/Netsky.Z worm 114 898

source: http://www.virus-radar.com


My Favorite Email Rules
  1. If you don't know the sender, don't open the email
  2. If you didn't expect an attachment, don't open it
  3. If an attachment looks suspect, just delete it
  4. If the email looks suspect in any way, just delete it
  5. If you know the sender, call and check its a valid email
  6. Never (ever) read email without your antivirus enabled

Quark Automation
Automation and the Smart Home

Home Automation is a term that we often hear, but what does it really mean?.

Automation, whether used in the context of business or the home, is probably one of the most misunderstood phrases used in the industry today. Automation is not just the B&D roller door going up and down when you press a button, automation is about bringing together a range of technologies to enhance your lifestyle. Automation is about Integration, making technology work for you. Just as Home Theatre and the Internet have made their way into the mainstream, so too Automation is becoming the expected standard for comfort, convenience, energy-saving and communication in the home and workplace.

Home Automation is about creating a Smart Home, combining technology with convenience. Ideally, a Smart Home design will enhance the everyday experience of home life. When thoughtfully designed, these systems will often improve not only how we interact with our home environment, but can also be beneficial to re-sale property value.

Business Automation is about creating a user-friendly environment with energy-efficiency, convenience and productivity as the primary focus.

Quark Automation provides a complete range of Automation services based on the gold-standard for electrical automation - Clipsal® C-Bus™.

For over 10 years, C-Bus™ has provided commercial industry with straight-forward, but powerful systems control. During this time, C-Bus™ has grown from an advanced lighting and control system to become a world-leading platform for electrical Automation control.

Quark Automation can design, deliver and install a complete integrated solution for your home or business including:
  • Lighting and electrical control
  • Irrigation control
  • Heating, Ventilation and Air Conditioning (HVAC) control
  • Security Services (alarms, surveillance cameras, intercom, access control)
  • Audio/Visual Systems (including integrated Home Theatre, multi-zone sound and display)
  • Phone/Fax and Data distribution (Smart Wiring)
  • PCs and computer networks
Quark Automation

Our team of experts come together from a range of specialised backgrounds, combining skills in Audio/Visual consultation, electrical and hardware engineering, control systems software development, Information Technology, Industrial Psychology, and Project Management. With extensive combined industry experience, use of only proven products, and each system design tailored to your specific needs; Quark Automation has quickly established a reputation for quality solutions that simply work.

Through their respective specialisations, Quark Automation team members have worked on some of the most prestigious residential and commercial installations spanning Brisbane, the Gold and Sunshine Coasts. Of recent note, a Quark Automation team member was contracted as Chief Program Designer for the Big Brother House at Dreamworld, working on behalf of Clipsal® Integrated Systems.

Our contracted installation teams bring a wealth of experience in Audio/Visual installation, commercial and residential electrical (including medical installations such as hospitals) and datacomms.

Our direct association with Audio/Visual engineers, security specialists, electrical and data experts, Microsoft® Certified Professionals, and Clipsal® C-Bus™ certified professionals assures you that by choosing Quark Automation for your integrated systems solution, you are receiving the utmost attention to detail from staff with the experience and backing of some of the most respected names in the industry.

If you would like to receive some more information or make an appointment to discuss how Quark Automation can design a Clipsal ® C-Bus™ system to suit your home or office needs, please contact us to discuss your automation needs.



            

64 bit Computing
A bit of history

So you have a better understanding of what "64 bit" means, I'll cover a bit of the history of computers and microprocessors. This will not be an in-depth history (that will likely be available on our website when I get the time to write it) but enough of an overview to clear up some terminology.

In 1968, Intel was formed. In 1971, the Intel 4004 4-bit microprocessor was developed, running at 108 KHz with 2,300 transistors in it. It processed data 4 bits (a bit is either a 1 or a 0) at a time. It takes 8 bits to make one byte, and a byte can contain 2^8 (or 256) different values. A bit is abbreviated as "b" and a byte is abbreviated as "B".

Merely one year later, Intel developed the 8008 which was an 8 bit CPU that also ran at 108 KHz, with 3,500 transistors in its silicon dye. In 1978 (six years later) Intel developed the 8086 CPU which was a 16 bit CPU running at 5 MHz and containing 29,000 transistors.

The Intel 80386 was invented in 1985 - seven years after their 16 bit CPU. The 80386 contained 275,000 transistors and ran at 20 MHz. Intel released the 80486 range of CPUs in 1989 that were still 32 bit CPUs, running at 33 MHz with 1.2 million transistors, the Intel Pentium CPU in 1993, again a 32 bit CPU, running at 60 MHz with 3.2 million transistors, the Intel Pentium II CPU in 1997 with 7.5 million transistors running at 233 MHz, the Intel Pentium III in 1999 with 9.5 million transistors running at 450 MHz, the Intel Pentium 4 in 2000 with 42 million transistors and running at 1500 MHz (1.50 GHz).

Then, in February 2005 - 20 years after the introduction of the 32 bit CPU - Intel introduced their Pentium 4 600-series CPUs that have 64 bit extensions to the 32 bit core. These CPUs can run either 32 bit code that has been around since 1985 (Windows 95 was the first Microsoft-based operating system to take advantage of the 32 bit CPUs - a full ten years after the CPUs were released) or on the new 64 bit code released by Microsoft and various Unix, Linux and BSD vendors.

Please note that I have not mentioned the Pentium Pro, Celeron, Xeon nor Itanium series of Intel CPUs, the many different flavours of the CPUs mentioned above, nor anything about AMD (Intel's biggest competitor), Cyrix nor many other CPU manufacturers as this is meant to be a quick overview. :)


What 64 bit means

The main thing that 64 bit computing will mean to you is that you can now address more than 4 GB of physical RAM. Of course, if you don't have anywhere near 4 GB of RAM in a computer near you, this won't really be any big issue. However, for large database servers and large Terminal Servers, this will mean that they can now have enough physical RAM installed to make the machine run much, much faster. A 32 bit CPU can address 4 GB of RAM, the 64 bit CPUs will be able to address up to 4096 times more than this - up to 18 EB (exabytes) - and that's a mind bogglingly large number.

Also, because of a number of advances in the CPU design itself when implementing 64 bit functionality, there is an improvement in the actual speed of processing data. A Windows Server 2003 Terminal Server will be able to handle approximately 55% more users just by running 64 bit Windows Server 2003 without increasing RAM or CPU speed. That is a very significant speed improvement.


On the desktop

Now, venturing back into the reality of what we actually use today, you will not really see any benefits by running 64 bit Windows on your Pentium 600 (or Athlon 64) desktop computer. More than likely, with the current state of 64 bit Windows XP Professional, you will notice a number of features that are more frustrating than if you were running 32 bit Windows XP Professional including the existence of both a 64 bit Internet Explorer and a 32 bit Internet Explorer each having Active X plugins that are incompatible with the other. However, if you perform high end mathmatical calculations using applications such as Mathematica, The Panorama Factory, Crafty, LightWorks or LightWave 3D, then you will likely notice the speed enhancements that 64 bit computing can deliver.


Microsoft and 64 bit Windows

Microsoft has had a fully 64 bit version of Windows Server 2003 available for the Intel Itanium (ia64) range of CPUs for some time now, however with the price tag of systems based on this CPU, this has not translated into a lot of sales for Microsoft, Intel or any of the Itanium system manufacturers. Recently Microsoft decided to release 64 bit versions of both both Windows Server 2003 and also Windows XP Professional for the Intel Pentium 4 600- and 800-series of CPUs as well as the AMD Opteron, Athlon64 and Athlon64 FX range of CPUs (x64). The actual architecture of the CPUs is very different from the Itanium (ia64) to the other (x64) CPUs, resulting in the need for a complete re-release of Microsoft's x64 products.

While Microsoft has started making some of their products available in both 32 bit and 64 bit flavours, they are far from completing this transition. For example, while Windows Server 2003 (x64) is available, Microsoft SQL Server 2005 (x64) is not yet available and Exchange Server 2003 (x64) will never be released. It will be some time before Microsoft has managed to release a complete range of 64 bit products - and this will likely be around the Longhorn release - the next Windows Server and Desktop operating system release scheduled for late 2006 (but more likely 2008 at my reckoning).

So, for now, Microsoft has at best half-baked support for x64 applications and operating systems. This is significantly less impressive than the 64 bit Linux and BSD offerings, yet significantly better than other application manufacturers. We're basically at the beginning of the 64 bit era and are watching it unfold in the coming years.


The future of 64 bit computing

I honestly cannot see this as anything but rosy. There will be no incentives for application developers (other than plain old laziness) to not develop 64 bit code, especially as in the near future it will be close to impossible to purchase a computer with a non-64 bit CPU at its heart.

With the speed and addressing enhancements that a 64 bit computing environment will bring, this will open the way for much more graphically oriented operating system desktop designs, and there's no possible way that a 32 bit server application will run more efficiently than a 32 bit server application.

If you wish to know more about x64 and ia64 Microsoft and other products, please contact Quark IT to discuss your needs and the products available to you.


Small Business Server 2003 Features: Microsoft Office Outlook
What is Microsoft Office Outlook?

Microsoft Office Outlook isn't just your average e-mail client, it is much, much more. We will go through the key features and benefits of using Outlook as part of the way you work. As you will see Outlook is a true Personal Information Manager (PIM). Some of the key features are listed below:-
  • Advanced Contact Manager
  • Personal Organizer/Calendaring Function – setting up appointments and meetings has never been easier
  • Shared Calendars to make Group Scheduling a breeze, when used in conjunction with Exchange Server 2003 as part of SBS2003
  • Junk e-mail Filtering taken to the next level with server side junk filtering performed by the Exchange Intelligent Message Filter (IMF). IMF performs the junk filtering on the server there by freeing up the workstation to do enable you to do more.
  • Journaling – Helps you keep track of how much time was spent working on documents and other tasks (certain professions have a legal obligation to keep track of workflow)
  • Much improved Exchange Server integration including Outlook over the Internet (RPC over HTTPS), locally cached data and Desktop Faxing (for more info on these please refer to the Exchange Server 2003 article in the Quark IT Newsletter :: February 2005
  • Security Enhancements such as S/MIME and Information Rights Management (IRM)
  • New and Improved E-mail View – allows you to see more of the e-mail on the screen
  • Great new Search Folders View, allows you to instantly see unread messages and to also define your own instant search criteria, such as messages received from a certain person
  • Improved and simplified Inbox e-mail rule creation and management
  • Quick and easy way to recover deleted e-mails without needing to involve Quark IT personnel, hence saving your organisation money
  • Easy way to set up Document Workspaces right from outlook. Document Workspaces utilize the Sharepoint component of SBS2003 to set up a secure space for sharing and collaborating on documents between your co-workers
Fully featured Personal Information Manager
Outlook brings together not only your email, contacts and calendar, but when integrated with an Exchange Server it allows you to share your company contacts and calendar with those others in your business who need access to this information. This means that you can have a single Company Shared Contacts folder that everyone uses instead of each person having their own copy of a contact's information, not necessarily all in synch with each other.

This will enable streamlining of your businesses ability to keep up to date information about your clients and suppliers. It will minimize the chance of needing to contact a client and having obsolete details, and it will enhance the image your business portrays to your clients and suppliers.


What if you are not in the office?

Outlook 2003, when combined with an Exchange Server 2003 will allow you to receive your email wherever you are using either Outlook Web Access in any web browser, or using RPC over HTTPS (or, more politely known as "Outlook over the Internet"). Outlook Web Access gives you a great deal of the functionality of the full Outlook client on your desktop, however some features (such as background spell checking, message recall, plain text editing, message templates, Windows SharePoint Services integration, side-by-side viewing of multiple calendars and a browsable Global Address List) are unavailable in the Outlook Web Access (OWA) client.

In comparison to OWA, Outlook over the Internet allows you to use your own notebook or home PC to connect to your work Exchange Server 2003 (either the Small Business Server 2003 located in your home or office, or alternatively by connecting to a "Hosted Exchange Server") and have access to the full Outlook client functionality just like you were sitting in your office.


What this means to your business

If you compare the functionality of Outlook Express, Mozilla Mail, Thunderbird, Eudora or many of the other email clients available to Microsoft Office Outlook 2003, especially considering that SBS 2003 comes with Outlook 2003 for every user or device that has an SBS 2003 CAL (Client Access License), then you can see that there is no real comparison - Outlook 2003 offers a much better experience for you and your co-workers. The integration between Exchange Server 2003 and Outlook 2003 makes the choice of Outlook 2003 as your email and personal information manager client a "no brainer".


What if you don't have an Exchange Server 2003?

If you don't have an Exchange Server at your business, don't despair - ve haf vays... We can organise a "Hosted Exchange" solution for you. This is a solution that allows you to have a number of Exchange email boxes on a server that's hosted by a company specialising in this service, giving you full access to Outlook and OWA just like you would have from home if you had an Exchange Server at the office. If you install an SBS 2003 or Windows Server 2003 and Exchange Server 2003 solution at some point in the future, then we can migrate your email off the hosted provider onto your own Exchange Server when you are ready to move back home.


If you think that you are a candidate for SBS 2003 and its Exchange Server/Outlook functionality or are interested in a Hosted Exchange solution, please contact us and we will perform a business analysis of your organization's email and PIM requirements and habits and will advise of the solutions that meet your specific needs.


Next Month
Dual Core CPUs

Following close on the heels of Intel's consumer 64 bit CPUs is their next advance in CPU architecture - dual core CPUs. This basically means that a single physical Pentium 4 CPU chip contains 2 different processor cores on the same package. This will bring a lot more performance to regular desktops than the earlier HyperThreading support did and will no doubt be the way of the future for all Intel CPUs.

SBS 2003: Microsoft SQL Server

Microsoft SQL Server 2000 is included in the Premium Edition of Microsoft Small Business Server 2003. MS SQL Server is Microsoft's high end database server that is used for managing databases used in multiple-user applications such as Best Practice, Plexus, Pracsoft and many other applications. We will discuss MS SQL Server 2000 and the requirements for MS SQL Server on an SBS 2003 server.

Signing off

That's about all from us for the June 2005 Quark IT Newsletter.

It is unfortunately a lot closer to the end of the financial year than we'd like it to be (ie, this newsletter is rather late) and we all have only a little time left to think about buying those things that can be used to help keep our tax liability down, such as a new HP laser printer, printer cartridges, paper, PDAs, notebooks, power filters, UPSes and other goodies. It sure is better to have the money sitting on your desk than in the Tax man's pocket.

Quark IT is working closely with SMBtelnet on the Sunshine Coast. Together, we are able to offer more services and expertise than Quark IT can on its own. In the near future we'll send en email to you explaining why we've decided to work in co-operation with SMBtelnet and the benefits that we can see this bringing to your business.

Remember that Quark IT can offer not only IT support services to your business, but also your home computers and network. We have special pricing for home computers and home networks of our existing clients. Also, please be aware that if you have a NOD32 license for all of your computers at the office, then the main user of any computer can make use of that NOD32 license on their home computer as well. This greatly assists the reduction in virus, worm, spyware and other malicious code propagation. Please contact us if you would like Quark IT to assist you in ensuring that your home as well as your office network is supported as best it can be.