newsletter@quarkit.com.au | www.quarkit.com.au | issue 8 | may 2005 
Welcome

Welcome to our May, 2005 Quark IT Newsletter.

Quark IT is going to be working closely with a Sunshine Coast company, SMBTelNet, to enhance both of our services. This will mean that we are able to provide more services to you and that we also have access to other people who's experience we can call on.

It is a big update month this month - with the recent release of Microsoft Windows Server 2003 Service Pack 1, Microsoft Windows Small Business Server 2003 SP1 and also a major NOD32 release, this should keep us all busy for a while.

If you'd like more information about anything covered in this newsletter, please contact Quark IT.
 
In This Issue...
Update Zone
The latest update for Windows, Microsoft Office and other important software.
The Latest Virus And Worm Information
Phishing scams are still making it to the top of the Malware list. We'll re-emphasize the importance of not getting caught out...
NOD32 Update - Enhanced Spyware and Trojan Detection
There's a new NOD in town. NOD32 Version 2.5 has some nice new features as well as speed improvements, making it an even better product.
Wireless Networking
An introduction to wireless networking (WiFi) and its benefits and risks.
Small Business Server 2003 Features: Shared Fax Service
The Shared Fax Service is Microsoft's small business fax server that allows your staff to send faxes directly from their computers..
Next Month
We continue our Microsoft Windows Small Business Server 2003 Series by looking at the Microsoft Office Outlook 2003 and we'll also speak a bit about 64 bit computing.
Special Offers
Special offers for Quark IT clients. (This link redirects to the Quark IT website.)
Signing Off
Final words.

Update Zone
Important Service Pack Information
Microsoft Desktop Operating Systems
Microsoft Windows XP Professional (and Home)
Latest Service Pack
2
Critical
Microsoft Windows 2000 Professional
Latest Service Pack
4
Critical
 
Microsoft Desktop Applications
Microsoft Office 2003
Latest Service Pack
1
Critical
Microsoft Office 2002 (Office XP)
Latest Service Pack
3
Critical
Microsoft Office 2000
Latest Service Pack
3
Critical
 
Microsoft Server Operating Systems
Microsoft Windows Small Business Server 2003
Latest Service Pack
1
 
Microsoft Windows Server 2003
Latest Service Pack
1
Critical
Microsoft Windows 2000 Small Business Server
Latest Service Pack
1a
Critical
Microsoft Windows 2000 Server
Latest Service Pack
4
Critical
 
m0n0wall Updates
Current Version:
        1.11 (20041111)
 
NOD32 Updates
NOD32 Base:
        2.50.19
NOD32 Internet Support:
        2.50.19
NOD32 Standard:
        2.50.19
Virus Signature Database:
        1.1107 (20050524)
        (or later)
The Latest Microsoft Security Bulletins
May Security Releases

On 10 May, 2005 Microsoft released one Important security patch to their Windows products.  There was also an update to the Microsoft Windows Malicious Software Removal Tool.


Update Availability

These updates are available via the Windows Update website. Please contact Quark IT to discuss your network maintenance options.


Service Pack Versions

Windows Small Business Server 2003 Service Pack 1 has just been released. It provides the same functionality as Windows Server 2003 SP1 with a number of additional enhancements for the SBS environment.

If you click here you can see the latest Service Pack level and patch information for many Microsoft products.


NOD32 Update

ESET has released NOD32 Version 2.5. This is available to all current NOD32 license holders. Please read the article below for more information.


The Latest Virus And Worm Information
Gone Phishing

Phishing scams use what's known as "social engineering" techniques to obtain sensitive information about gullible recipients of the email.

Receiving, reading and laughing at a phishing scam will not cause any damage at all. It is only when you reply with your personal information that you will be taken advantage of.

The safest thing to do if you suspect that an email from a financial institution is fraudulent is to call their phone number - not the one listed in the email as that may well be incorrect, but the one listed in the telephone book or on your bank statements - and confirm if they have sent out a request for information.

Whatever you do, remember that most financial institutions do not ask for your account details in an email. Also ensure that you never provide any sensitive information in an email or on a non-secure website (if there's no little padlock in the bottom right-hand corner, then the website is non-secure.
Top 5 Threats (April, 2005)
Virus   Count
1. HTML/Phishing.gen trojan 1 702 254
2. Win32/Netsky.Q worm 1 026 655
3. Win32/Netsky.D worm 341 187
4. HTML/Bankfraud.gen trojan 198 296
5. Win32/Zafi.B worm 166 210

source: http://www.virus-radar.com

Phishing scams have really taken a leap up the list. These scams are generally easy to spot - when does your bank ask you for sensitive information in an email? If it feels suspicious, there's generally a good reason for this. Remember that prevention is always better than a cure. Don't give your sensitive information out to just anyone.


NOD32 Update - Enhanced Spyware and Trojan Detection
ESET have released their latest NOD32 antivirus suite - version 2.5 - which improves on their already stunning track record. NOD32 currently has 31 "VB 100%" Virus Bulletin Awards - a feat that no other antivirus vendor has managed to match, let alone exceed. The improved heuristics engine (which is the ability to look at a piece of code and determine whether it is likely to be a new virus even if you don't know which virus) will help it keep its lead in the antivirus market.

In addition to this improved antivirus performance, ESET had enhanced NOD32's protection against spyware, adware, phishing and trojans. To date, ESET is one of only two security companies worldwide that have received Checkmark's certification for anti-spyware - the other company being Trend for their PcCillin and OfficeScan products.

Not only has ESET received the Checkmark certification for anti-spyware, they have also received it for anti-trojan and anti-virus detection and removal, matched by only Trend's OfficeScan product.
NOD32 Version 2.5 introduces the ability to scan "alternate data streams" and the ability to clean saved "System Restore points".

The new NOD32 engine optionally utilizes what ESET terms "'ThreatSense" technology which uses their early warning system at http://www.ThreatSense.net to allow NOD32 users to immediately and anonymously report back to ESET any newly detected threats, enabling ESET to tune the ThreatSense engine to detect subsequent waves of new malicious software.

As with all NOD32 updates, all current valid license holders of any NOD32 product are able to upgrade from their existing version 2.12.3 to the new NOD32 Version 2.5 engine. ESET does not ask for more money when they release engine updates as happens with some other antivirus vendors - a current valid license is all that is needed to obtain this new version.

Please contact Quark IT to discuss your network security options.

Wireless Networking
What it is

Wireless networking has been around for many years - the first wireless network was implemented in Australia in the 1980s. Affordable wireless networking is another thing entirely!

There are three main standards in use today for consumer wireless networking known as 802.11a, 802.11b and 802.11g. These wireless (WiFi) standards operate in the 2.4 GHz frequency band (802.11b and 802.11g) and the 5.00 GHz frequency band (802.11a) - 802.11a has a shorter effective range than 802.11b and 802.11g and is also more likely to be degraded by walls, floors, trees and other physical objects.

Now, not only do your wireless networks operate in these frequency bands, but so do your cordless telephones, microwaves, garage door openers, baby monitors and all other sorts of wireless devices. This may explain why sometimes you cannot get a satisfactory WiFi connection.


What you need

Your computer (or other device such as a PDA) needs to have a WiFi network card that supports the 802.11a, 802.11b and/or 802.11g standard(s). You also need to have something else to connect to - either another device, or preferably an access point. Allowing devices to connect together without an access point is fraught with danger. More on this in a later article on WiFi security.

Some network cards and access points can support multiple standards - 802.11b/g or 802.11a/b/g. There are also some not-quite-standards (such as SuperG) and emerging standards (such as 802.11n) that are available now (or soon will be).

What you get

Wireless networking gives you freedom to roam around the area covered by your access point(s) without losing connectivity. Generally, the further away from the access point (AP) you are the weaker and slower the signal. Walls, floors, filing cabinets and other physical objects will also degrade the signal strength, so you may need multiple APs to cover a particular area. This is where things start getting tricky as there are a number of things that need to be considered to make this work reliably.

Wireless networking also allows you to bring your laptop home from work and connect to your home network without having to fumble for cables. It obviously allows you to take it back to work and connect back to the work network without needing to find that pesky blue cable.


What others get

Well, if you are not careful, they also get the ability to connect to your network. Both at home and at the office. And this is generally something that you don't want to have happen.

Securing your WiFi network is something that will be covered in a future newsletter article, however let me say this for now - the majority of WLANs (wireless local area networks) out there are insufficiently secured. This is particularly applicable to those with sensitive data on their networks. And that is everyone of us.

If you are considering wireless networking, please contact Quark IT to discuss your wireless networking and security options.

For more information on wireless networking:
http://www.quarkit.com.au/content/view/41/1/

Small Business Server 2003 Features: Shared Fax Service
What is the Shared Fax Service?

Small Business Server 2003 has an inbuilt fax server. To describe simply what this means, this allows you to utilise your SBS2003 server to send faxes from any computer that is connected to your network and to receive faxes into an Exchange mailbox or into SharePoint. It may be appropriate to use the SBS Shared Fax Service alongside your existing fax machine, however it is quite possible in a number of situations that the standalone fax machine can be replaced completely with the SBS 2003 Shared Fax Service. There are a number of important issues to consider before you decide to replace all of your traditional fax machines and move towards a paperless office solution.


Features and benefits of server based faxing:-
  • Any employee can send faxes directly from their computer
  • All faxes will join a queue much like with printing jobs, so there is no need to wait in line at the fax machine or hang around because of a busy signal
  • Incoming faxes can be routed in a number of sophisticated ways i.e. to a printer, to an e-mail inbox or even to the company's SharePoint website (the latter is a great way to archive faxes)
  • With the aid of special faxing hardware up to 4 lines can be utilised to meet moderate volumes of incoming and outgoing faxes
  • Faxes can be scheduled, where appropriate, to be delivered according to cost considerations i.e. if you are sending a lot of faxes overseas you can schedule the Shared Fax Service to deliver those at specified off-peak time. This will help to significantly reduce the cost per fax sent overseas
  • Ease of use. No new skill for your employees to learn, simply print any document to the virtual fax printer and follow the prompts
Things to consider:-
  • You will need to use appropriate fax modem hardware (a $20 generic fax modem card will not do the job in 99.9% of cases)
  • What it is that you want to achieve that your current fax solution can’t deliver
  • Knowing the limitations vs. expectations of computer based faxing (that is where Quark IT comes to the rescue)
  • The total cost of ownership and return on investment, as always using technology for technology's sake doesn't make sense, unless it will offer you a benefit. We feel that in SBS2003 the set up costs of the Shared Fax Service component is minimal, and the benefits in most cases, significant.
What this means to your business

If you utilize faxing in your business, you can see where the SBS2003 Shared Fax Service could well suit your business needs and why Windows Small Business Server 2003 is such a cost effective solution for the small to medium business. All things said and considered the Shared Fax Service server in SBS2003 is great at what it does, BUT like most things it has it's limitations.

What if you need more

If faxing is a major part of your business, maybe a separate fax server or a change in the way you manage your paperwork would be a benefit to your business.

If you think that you are a candidate for SBS 2003 and its Shared fax Service or would like to find out more about available Fax Server solutions, please contact us and we will perform a business analysis of your organization's faxing needs and habits and will advise of the right solution that meets your specific needs.


Next Month
64 bit Windows

Microsoft has just released a 64 bit version of Windows XP Professional and also Windows Server 2003. "So what?" I hear you say! Well, we'll answer a few of the other questions you may have about the hype surrounding 64 bit computing and why 64 bit computing is the way of the future. This will relate not only to the software, but also the hardware that is used in 64 bit computing.

SBS 2003: Microsoft Office Outlook 2003

Outlook is the "front end" for Exchange Server 2003. It is where you can see your email, your public folders, your calendar and also your contact lists. It is a much more powerful email client than Outlook Express could dream of being, and the additional functionality makes it a "must have" application for many people.

Signing off

That's about all from us for the May Quark IT Newsletter.

It is getting close to the end of the financial year and may be time to start thinking about buying those things that can be used to help keep your tax liability down, such as a new HP laser printer, printer cartridges, paper, PDAs, notebooks and other goodies. It is better to have the money sitting on your desk than in the Tax man's pocket.

One of the things that we are looking into whilst investigating VoIP technologies is the ability for all incoming and outgoing voice calls to be recorded. In many industries it is required that all communication with your clients be recorded and voice calls to or from a client is one area that can cause a lot of grief. If there's anything else that you would like to have us find out about VoIP technology, please contact us.

Also, a timely reminder about power protection because of the recent storms we have had in Brisbane that caused quite a number of properties to be without power. Do you have adequate protection for your sensitive electrical devices at home and at the office? Are your incoming telephone lines also protected from power surges? Please contact us if you would like Quark IT to assist you in ensuring that your equipment is sufficiently protected.