newsletter@quarkit.com.au | www.quarkit.com.au | issue 3 | December 2004 
Welcome

Welcome to the December, 2004 Quark IT Newsletter.  This month, we will discuss one thing that is close to our hearts around this time of year - power protection. That's right, it is the summer storm season again.  We'll also kick off our SBS 2003 Features series of articles with an overview of what this latest Microsoft offering can bring to your business.

Christmas usually means that your business runs on a skeleton staff from late December to early January - an ideal time to have your computers cleaned. Regular maintenance will result in a longer lifetime, increased reliability and less frustration during your busy times.  Contact Quark IT to discuss some options.
  In This Issue...
Important Updates
The latest update for Windows, MS Office, and other important software.
Bagle Worms and Windows Firewall
The latest Bagle worm variants do some serious damage to Windows Firewall and again show the need for a good antivirus application and hardware firewall.
Power Protection
An in depth look at the what, why and how of power protection.
Small Business Server 2003 Features: Overview
The first part in our SBS 2003 Features series.
Next Month
We continue our Microsoft Windows Small Business Server 2003 Series, look at backup strategies to help protect your data and prepare ourselves for the onslaught of rum balls, red hats and wrapping paper.
Special Offers
Special offers for Quark IT clients. (This link redirects to the Quark IT website.)
Signing Off
Final words.

Update Zone
Important Service Pack Information
Microsoft Desktop Operating Systems
Microsoft Windows XP Professional (and Home)
Latest Service Pack 2 Critical
Microsoft Windows 2000 Professional
Latest Service Pack 4 Critical
Microsoft Windows NT 4.0 Workstation
Latest Service Pack 6 Critical
Microsoft Desktop Applications
Microsoft Office 2003
Latest Service Pack 1 Critical
Microsoft Office 2002 (Office XP)
Latest Service Pack 3 Critical
Microsoft Office 2000
Latest Service Pack 3 Critical
Microsoft Server Operating Systems
Microsoft Windows Small Business Server 2003
Latest Service Pack None  
Microsoft Windows Server 2003
Latest Service Pack None  
Microsoft Windows 2000 Small Business Server
Latest Service Pack 1a Critical
Microsoft Windows 2000 Server
Latest Service Pack 4 Critical
source: http://www.microsoft.com/security/
m0n0wall Updates
Current Version:            1.11 (20041111)
source: http://m0n0.ch/wall/
NOD32 Updates
NOD32 Base:            2.12.3
NOD32 Internet Support:            2.12.3
NOD32 Standard:            2.12.3
Virus Signature Database:            1.929 (20041122)    (or later)
source: http://www.nod32.com/
Windows?  Office?  Service Pack?  Say What?
Microsoft Windows and Office Updates

We have received a number of calls from clients who are confused about Windows Updates, Office Updates, and the various Service Pack numbers. No wonder - there are so many different numbers it is almost impossible for us to keep up to date.

Windows itself is only the base on which a usable computer is built. One of the most common applications that is installed on top of Windows is Microsoft Office (in one of its many different forms). So we have the Windows 98 SE, Windows 98 ME, Windows 2000 Professional, Windows XP Home and Windows XP Professional operating systems with different levels of Service Packs and patches, and then we have Microsoft Office 97, Office 2000, Office XP (2002) and Office 2003, again all with different Service Pack levels.

And we wonder why people get confused?

Instead of cluttering this monthly newsletter up with pages of mind numbing update information, we've placed all of this Update information on our website. If you click here you can see the latest Service Pack level for many Microsoft products. There are often patches that are available and need to be installed after these latest Service Packs have been applied. Please contact Quark IT to discuss update strategies for your business.


Bagle Worms and Windows Firewall
Anyone for a Bagle?

There are approximately 20 different variants of the Win32/Bagle worm at present. A number of the latest variants have the ability to disable the Windows Firewall that is built into Windows XP Service Pack 2. That means that if you have no separate hardware firewall and only use the Windows XP SP2 firewall, and if your antivirus software is not up to speed, you are likely to be accessing the Internet completely unprotected.


NOD32 Does It Again!

NOD32 was one of only two antivirus applications that was able to detect and stop these new variants without a specific update. NOD32 was able to do this because of its advanced Heuristics engine. Heuristics is basically where NOD32 makes an intelligent guess about the program being scanned based on what it knows about how viruses behave. In Heuristics mode, NOD32 doesn't use its database of virus signatures. This is a powerful way of detecting new viruses and worms before the database can be updated with the specific information about the latest malware (malicious software).

NOD32 has been voted the "Best Antivirus of 2004" in the September 2004 Edition of Australian PC User, and has been awarded a record breaking 29th "VB100" 100% award by the respected Virus Bulletin.
Hardware Firewall

Even if you didn't have decent antivirus software running, a hardware firewall (like m0n0wall or SonicWALL) would have limited the damage that these new Bagle variants could inflict on you. These new variants not only disable the Windows XP SP2 Firewall, but leave a backdoor open into your computer. A hardware firewall would not be susceptible to this "feature".


Windows XP Service Pack 2

Does this mean that Windows XP SP2 is not worth installing? Not at all. It just means that you need to look at security like an onion, not like an apple. IT security is a multilayered beast that only tastes good when prepared properly. Windows XP SP2 is but one layer in this process of securing your network.

For more information on the latest Bagle and MyDoom worms:
http://www.quarkit.com.au/content/view/35/49/


Top 5 Threats (last 31 days to 23 Nov, 2004)
Virus   Count
1. Win32/Bagle.AS worm 2 019 931
2. Win32/Netsky.Q worm 1 791 044
3. Win32/Zafi.B worm 730 148
4. Win32/Bagle.AB worm 637 257
5. Win32/Bagle.AU worm 557 626

source: http://www.virus-radar.com

Power Protection
From what we've seen so far this season, it sure looks like this summer is going to be a doozy for storms. We've had a few blackouts already and quite a bit of rain with accompanying thunderstorms. We've only lost power here at the office once, and we happened to be onsite earlier this month when a client site lost power for around 90 minutes.

Power problems can present in a number of forms, mainly surges, spikes, sags, brownouts, blackouts and noise, and all of these can cause varying degrees of damage to your sensitive electronic equipment (and worse - to the data stored on your computer systems). There are a number of different products available that can help to protect against these problems, and both your budget and the value of the systems and data to be protected will determine which products are most suitable for your situation.

Surges
A power surge is generally accepted as being a voltage increase of up to 500V that lasts around 2 seconds or less. These can be stopped by mains filters and many UPSes as well as voltage regulators. Surges can damage your equipment by running the power supplies over their rated maximum voltage, causing breakdown of the power supply itself, and also increased output to the internal components (for example, the +12 VDC output may run at +20 VDC, destroying sensitive components. This is even more critical with +3.3 VDC components and those running at even lower voltages, such as RAM and CPUs.

Spikes
While power spikes run for significantly shorter times than surges - typically less than a few milliseconds, the voltage can be much, much higher. Spikes of up to thousands of volts are common when transformers explode, cars strike power poles, and lightning strikes nearby. A direct lightning strike is likely to cause total destruction of all electronic equipment, possibly even some that is not connected to mains power. Spikes can be limited by surge suppressors, but direct lightning strikes are likely to cause your building to burn down and the electrical wiring to explode. Smaller spikes are also caused by fluorescent lights, electrical motors and fridges. These are all limited by the use of a surge filter.

Sags
A power sag can occur when a nearby large load (such as a welder or air conditioner) is started. A sag usually lasts only a few cycles (and in Australia we run at 50 cycles/second) and at a voltage from just under to about half of the normal voltage (240 Volts for single phase power in Australia). An undervoltage like this can cause equipment damage through power supply overheating and unstable power supply output voltages. Data can be damaged as a result of unstable output voltages as well as the possibility that the power supply will shut down momentarily if the voltage becomes too low.

Power Problems
Surge High voltage, extended time
Spike Very high voltage, short time
Sag Low voltage, short time
Brownout Low voltage, extended time
Blackout No power, any time period
Noise Signals imposed over a pure AC sine wave
Brownouts
Similar to a power sag, a brownout occurs when the voltage from the power company is reduced for a long period of time. This can occur if the load required exceeds the load the power company can deliver (this happens during peak load times) and also when a very heavy load is used (such as during building work). Brownouts can cause similar equipment and data damage as sags, but due to the longer nature of brownouts, the likelihood for damage is greater. Both sags and brownouts can be circumvented by the use of an appropriate UPS. There are a number of different types of UPS, and these are discussed here.

Blackouts
A complete loss of power is known as a blackout. Unfortunately, Brisbane (and South East Queensland, in general) being where it is, we're more than likely to be affected by blackouts over the next few months in particular. An adequately sized UPS is the only way to ensure that short term blackouts (10 minutes and less) don't affect your servers and their critical data. If the blackout lasts longer than this, then the UPS software will initiate an automated shutdown before it has completely exhausted its battery reserves. You could, of course, use a generator to restore a power supply before the UPS runs out of batteries, but most Small to medium enterprises don't have the funds, nor the need to go to this extreme. If you do need to hire a generator during an emergency, Quark IT can arrange this for you and ensure that your equipment is connected correctly and safely.

Noise
In theory there should be no noise on the power lines - a clean, pure AC sine wave is what should be hitting the power connector on your equipment, with the "ground" being at 0 volts. Unfortunately, this is not always what happens in reality. Noise can cause various issues with equipment, especially home theatre equipment, but also equipment that is connected to serial (RS-232) devices and to equipment in other buildings. Ground loops can cause audible hum in home theatre equipment and also data loss in computer equipment. There is no easy way around a lot of these problems, but through a thorough investigation of the equipment involved, a plan can be designed to reduce the issues to below a safe threshold.

Protection
Quark IT can supply surge suppressors that have been designed for Australian conditions. The Surge Shield range of mains surge suppressors from Thor Technologies offer industry leading protection for your sensitive electronic equipment - from home computers and home theatre equipment to your business desktops and servers.

With access to the full range of UPS products by manufacturers such as Thor technologies, American Power Conversion (APC), Powerware (Sola) and others, Quark IT can offer a solution for every situation - from a desktop to a data centre!

There are various other products such as the APC Line-R voltage regulators, telephone line surge protectors, notebook surge protectors and network surge protectors that can be used to provide a further level of safety and protection for your equipment and data. Feel free to contact Quark IT to discuss power protection options to suit your needs.

For more information:
http://www.quarkit.com.au/content/view/37/51/



Small Business Server 2003 Features: Overview
Don’t be fooled by the name, Small Business Server 2003 (SBS2003) is small in name only.

Unlike previous versions of this great product, Microsoft has listened to it customers and decided that all of the integrated components will have the same functionality as the stand alone versions. The main limit to SBS2003 is imposed in the number of users that are permitted to access the server at any one time, this has now been increased from 50 to 75. There are 2 versions of SBS2003. Microsoft SBS2003 Standard Edition features the following components:

Windows Server 2003 Standard Edition
  • This is the heart & soul of the beast
  • Provides centrally managed security policy for users, files and printers
  • Microsoft have really raised the bar with the latest version of this server operating system, it is by far the most reliable product Microsoft have ever released
Exchange Server 2003 Standard Edition
  • Provides Email and Collaboration functionality
  • Outlook Web Access (OWA), read and send e-mails from anywhere through a web browser
Microsoft Windows Sharepoint Services
  • Is a fully configured intranet
  • A modern day bulletin board if you please, a great place to post notices, holiday calendars and even company or department wide procedure manuals
Remote Web Workplace
  • Work from anywhere via the Internet
  • Connect to your computer from anywhere in the world
Microsoft Shared Fax Service
  • Centralized faxing through Outlook
  • Receive faxes and have them automatically delivered into Sharepoint, printed to a local printer or delivered to a specified e-mail account
Microsoft Office Outlook 2003
  • A unified place to manage your e-mail, calendars, contacts, and other personal and team information
Routing and Remote Access Services
  • Limited firewall technology to help secure Internet connections
SBS 2003 Premium Edition includes all of the above features, plus the following additional components:

Microsoft SQL Server 2000 SP3a
  • A fully featured relational SQL database server
Microsoft ISA Server 2000
  • Provides an advanced application-layer firewall, virtual private network (VPN) and Web caching solution
  • Secures your SBS Server from the Internet
Microsoft Office FrontPage 2003
  • A tool designed to make developing your own professional quality websites easier than ever
  • Also can be used to develop your internal Sharepoint website
Other Sources of Information
Microsoft Server Site
http://www.microsoft.com/windowsserver2003/sbs/default.mspx
Microsoft Small Biz Community Site
http://www.mssmallbiz.com/
Brisbane Small Business Server Users Group
http://www.smallbusinessserver.com.au/

Next Month
Spyware - its not ASIS Recruitment software

Last month we covered spam, next month we'll cover spyware, what it is, what to do about it, and why its not a good thing to ignore.

We'll also start going into some detail about the individual components of Microsoft Small Business Server 2003 to help give you an insight into this product and what it can help you achieve in your business. Of course, we'll not inundate you with facts and figures that cause your head to explode - we'll try to present this information to you in terms that are meaningful to you, not just to us. :)
'Tis the season to be safe

Along with power protection goes reliable, sensible, safe backups of your critical data. Many people know that their staff is what makes or breaks their business, but they tend to forget that their data is equally as critical (if not more critical) to the success of your business. If your data is lost, then what do you have to fall back on? Do you know all your clients? Your suppliers? How much money is owed to you? How much money you owe?

We will discuss backup strategies that will help ensure your data is safe should you find yourself in the unfortunate position that your server is no longer functional or accessible.

Signing Off
Well, that's it for another month. IT shouldn't be a drain on your budget, but something that helps enhance your business. We hope that these newsletters are helping you make better use of information technology in your business and welcome your input - only with input from you can these newsletters target your needs.

The team at Quark IT trusts that you continue to enjoy life, and reminds you that we are here to help you get the most out of not only your computers, but also your business. We want to see your business work for you, not just you work for your business.

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